Oceanwaves guarantees that your products are fresh and packed for you on your desired delivery date. Products that does not pass our stringent selection standards are rejected. We are confident of the products we carry and deliver and we want you to feel the same. Due to food hygiene reasons, goods sold are strictly not refundable and non-exchangeable.
If you have received our products in a poor condition that is not to your liking, please call us immediately within one hour on the same day of your delivery and we will work to resolve this together. Do not change the original state of the product. Take a photo/video and please keep the product in good condition.
We reserve the right to reject any refunds or exchanges once the original state of the product has been changed, e.g. thawed, defrosted, cooked etc.
We do not offer a refund except for the following scenarios:
• Incorrect item: We will arrange for a free re-delivery of the correct item and collect back the wrongly delivered item.
• Unavailable item: We will offer a full refund or arrange for a free re-delivery.